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Tenants: your right to gas safety during coronavirus lockdown

6 May 2020

tenant

If you live in rented accommodation, your landlord has a responsibility to keep you safe from carbon monoxide poisoning by servicing your appliances annually. However, if yours is due during lockdown, can and should this still be completed? Read our guide

How to keep the plumber away

29 April 2020

blocked toilet

Lockdown is proving to be a stressful time for many so the last thing you need at the moment is to experience a plumbing or heating emergency. If that happens, don't worry; we are here to help you. However, there are a number of small things you can do to minimise the chances of a breakdown and keep the plumber away!

Plumbing and heating services during lockdown FAQs

16 April 2020

covid-19

The coronavirus lockdown clearly means that the way we deliver our services, and the range of services that we offer, have changed. While we are posting regular updates, we thought it would be useful to summarise everything into a Frequently Asked Questions format. We will continue to add to this and update it throughout this challenging period.

Don’t mistake carbon monoxide poisoning for covid-19

14 April 2020

carbon monoxide

With all of us on the look out for symptoms of the coronavirus, make sure you know the difference between that and carbon monoxide poisoning. The two can have similar symptoms and lockdown conditions can add extra complications but each needs a very different response. Here's how to ensure you don't confuse them and follow the right advice.

Our engineers working through the coronavirus crisis

9 April 2020

heating and plumbing engineers

Our plumbing and heating engineers are working tirelessly to deal with emergencies through this difficult time during the coronavirus crisis. We just want to say how proud we are and our customers seem to agree with us too!

Coronavirus update: boiler servicing to resume

8 April 2020

Boiler service

As we continue to adapt our services during the coronavirus situation in line with government guidelines, we are now resuming boiler servicing alongside emergency repairs.

During coronavirus, what is a plumbing or heating emergency?

30 March 2020

water leak

During the coronavirus pandemic, we are only able to send engineers out to deal with plumbing and heating emergency issues, but what exactly do we mean by an emergency? Here is some clarification that may be useful to you at this time.

Coronavirus update 30/03/20

30 March 2020

Boiler service

Our latest update on how we're managing the COVID-19 situation.

Coronavirus update 23/03/20

23 March 2020

Call centre

An update on how our services are evolving in line with government guidelines regarding the Coronavirus situation.

Coronavirus Update 18/03/20

18 March 2020

boiler maintenance

An update on our measures for dealing with the COVID-19 situation to protect customers and staff.

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