Customer Promise

Here are our promises to you:

At Plumbcare.com we are dedicated to always putting you and your needs first.

#1 - Professional Service

We will always aim to provide a high quality, professional and efficient service to all of our customers.

#2 - Polite and Helpful

Our customer service team and engineers will always be polite and helpful when working with you. From start to finish, we will explain everything we do in plain English so that you can fully understand the services you need and how they will benefit you. We believe there's no such thing as a 'silly question' and will always take the time to listen to any queries that you may have.

#3 - Respect for Your Home

We will always treat your home with the utmost respect and leave it just as clean and tidy as it was when we arrived.

#4 - Quick Response

Our emergency plumbers are available 365 days a year and provide same day attendance. We will aim to be with you on the same day of receiving your call to us, or to be there at your preferred time.

#5 - We Listen

We will always listen to you, and will act on any feedback you give us so that we can continue to provide the best service possible.

#6 - No Hidden Fees

We have no hidden fees and will never charge you more than we quote. We will also never charge a call out fee - you will only ever pay for the time we spend working in your home and if additional work is required, we’ll discuss this with you and provide a new quote before additional works are carried out.

#7 - Advice & Guidance

Our customer service team are on hand 365 days a year to offer helpful advice on your heating, plumbing or gas systems. We will help you understand how you can minimise energy costs, working with you to find the right heating and plumbing solutions for your home.

#8 - Supporting Our Community

We believe it’s important to give something back to our community which is why we are proud to support a number of local organisations, sports clubs and the apprenticeship scheme.