Like all businesses, we have had to make adjustments to the way we operate during lockdown. Initially, that meant focusing entirely on emergency repairs. In April, we reintroduced boiler servicing, due to the important nature of this work, and throughout it all we have been operating within the guidelines set out by the government in terms of using PPE, hand sanitiser and social distancing.
This was all very necessary and everyone has had to accept that a lot of things that we may have wanted to do had to be put on hold. However, now that lockdown rules have started to relax and we know from the last 3 months that our working protocols are safe and embedded in how we operate, we are pleased to say that we are now back to business as usual – almost!
What we mean by that is that we are now offering our full range of services and not limiting it to emergency repairs and boiler servicing. Naturally, things aren’t exactly as they were before: all hygiene and social distancing rules remain in place and we do ask that you don’t allow us to visit if anyone in the household has any symptoms of covid19. What this does mean is that we are happy to come out to do proactive and home improvement plumbing and heating work.
So, if you have a dripping tap that’s been driving you mad, a temperamental toilet or just fancy a new shower or a Sure Stop installing, you can now get that done.
Having worked throughout this crisis, we are confident that our covid19 working practices are safe for both customers and engineers so you can book with confidence. Not ready to have non-essential work done just yet? Not a problem, we’ll be here when you are happy to go ahead.
If you would like to book an appointment for any of our plumbing and heating services then you can call us on 0333 577 0151, complete the enquiry form on this page or email [email protected]. The majority of our staff are still working from home and the phonelines are still very busy so if you are unable to get through on the phone, please use these other message options and we will call you back to get you booked in.
If you have any questions about our services during lockdown, including a reminder of our safe working practices and what we’re asking of customers, you should find the majority of information you need on our coronavirus FAQS, which are updated as and when anything changes.
Thank you for your continued patience during these challenging times.
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